Shipping policy

Shipping, Local Delivery & Pickup Policy

At D. Lux Way, we offer U.S. shipping, local delivery, and local pickup options. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1–3 business days. Processing time is the time needed to prepare your order and does not include carrier transit time.

During sales, holidays, new product launches, or periods of high order volume, processing may take slightly longer.

U.S. Shipping

D. Lux Way ships to customers throughout the United States.

Available shipping options and rates will be displayed at checkout. Estimated delivery times begin after your order has been processed and accepted by the shipping carrier.

Once your order ships, tracking information will be provided when available.

Carrier delivery dates are estimates and are not guaranteed by D. Lux Way. Weather, holidays, carrier delays, and other circumstances outside of our control may affect delivery times.

Local Delivery

Local delivery is available in select Detroit and Metro Detroit areas.

Delivery availability, fees, and eligible locations may vary based on the customer’s delivery address. If local delivery is available for your address, the option will be displayed or arranged when applicable.

Same-day delivery may be available but is not guaranteed. Same-day service depends on order time, product availability, delivery location, and driver availability.

Customers are responsible for providing a complete and accurate delivery address and working contact information.

If we are unable to complete a delivery because of an incorrect address, inability to access the delivery location, or inability to reach the customer when necessary, an additional delivery fee may be required to attempt delivery again.

Local Pickup

Local pickup is available for eligible orders in the Detroit area.

Please wait until you receive confirmation that your order is ready for pickup before arriving.

Pickup instructions, including the approved pickup location and any additional information needed to receive your order, will be provided after your order is prepared.

For safety and order accuracy, customers may be asked to provide their name, order number, or order confirmation when picking up an order.

Orders should not be picked up until D. Lux Way has confirmed that they are ready.

Shipping Addresses

Customers are responsible for reviewing their shipping information before completing checkout.

If you notice an incorrect address after placing your order, please contact D. Lux Way as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped.

Once an order has been transferred to the shipping carrier, we may not be able to change or redirect the delivery address.

If a package is returned to D. Lux Way because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Tracking & Carrier Delays

When tracking is available, customers should use their tracking information to monitor the shipment.

D. Lux Way is not responsible for delays caused by the shipping carrier, severe weather, holidays, or other circumstances outside of our reasonable control. However, if you experience a significant delivery problem, please contact us and we will assist you in determining the appropriate next steps.

Lost or Missing Packages

If your tracking information shows unusual delays or your package has not arrived within the expected timeframe, please contact us.

D. Lux Way will work with the customer and shipping carrier, when appropriate, to investigate the shipment.

If tracking shows a package as delivered but you cannot locate it, please check the delivery area, household members, neighbors when appropriate, and the carrier’s tracking information before contacting us.

Damaged Orders

Please inspect your order when you receive it.

If your package or merchandise arrives damaged, leaking, broken, or otherwise unusable, contact D. Lux Way as soon as possible.

Please provide your name, order number, description of the problem, and clear photos or video of the damaged item and packaging when applicable.

We will review the issue and determine the appropriate replacement, refund, store credit, or other resolution in accordance with our Return & Refund Policy.

Shipping & Delivery Fees

Shipping and local delivery charges are generally non-refundable after the service has been completed, except when D. Lux Way made an error or where otherwise required.

If an order qualifies for a refund, the cost of the merchandise will be handled according to our Return & Refund Policy.

Questions About Your Order

For questions regarding shipping, local delivery, pickup, tracking, or an order you have already placed, please contact us through the Contact D. Lux Way page.