Refund policy

D. Lux Way Return & Refund Policy

At D. Lux Way, we want you to feel confident shopping with us. If there is a problem with your purchase, we will work with you to find a fair solution. Please review our return and refund policy below.

14-Day Return Period

Eligible items may be returned within 14 days of purchase or delivery. A receipt, order number, or other proof of purchase is required.

Unused Merchandise

Unused products that are in their original condition and packaging may be returned within 14 days for a refund to the original payment method.

Products must be in resalable condition. Items that have been heavily used, damaged after purchase, altered, or are missing parts may not qualify for a return.

Nail Drills, Lamps & Electrical Equipment

We understand that electrical equipment may need to be opened and tested.

If a nail drill, lamp, or other electrical item does not work properly, please contact D. Lux Way within 14 days. The item must be returned with all original cords, attachments, accessories, and packaging.

Items showing excessive use, misuse, physical damage, or missing components may not qualify for a return.

If an item is confirmed to be defective, D. Lux Way will provide an appropriate replacement, refund, or other resolution.

Monomer, Nail Glue, Acrylic Powder, Gel Products & Other Consumables

For health, safety, and product-quality reasons, opened or used consumable nail products are generally final sale.

However, we will make it right if you receive a product that was expired, dried out, leaking, damaged, defective, or otherwise unusable when purchased.

Depending on the situation, D. Lux Way may provide a replacement, store credit, or refund. Photos or videos of the product may be requested.

Products that have been substantially used or emptied are not eligible for return simply because the customer no longer wants the product.

Nail Tips, Files, Buffers, Sanding Bands & Personal-Use Products

For hygiene reasons, opened or used personal-use nail supplies are final sale, unless the product was defective, damaged, or you received the wrong item.

Clearance & Final Sale Items

Items specifically marked Clearance or Final Sale cannot be returned or exchanged unless they were defective, damaged, or incorrect when received.

Local Returns

Most local returns must be approved and arranged with D. Lux Way in advance.

Please contact us before bringing an item to a pickup location. Do not arrive at a pickup location without return confirmation.

Shipping & Delivery Fees

Original shipping or local delivery fees are non-refundable, unless D. Lux Way made an error with your order or the refund is otherwise required.

Customers may be responsible for return shipping when returning an eligible item for reasons unrelated to an error or defect.

Wrong, Damaged or Defective Orders

If you received the wrong item, a damaged product, or a defective product, please contact us as soon as possible.

Include your name, order number, description of the issue, and photos or video when applicable so we can resolve the issue quickly.

Refund Processing

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Need Help?

Questions about a return, defective product, exchange, or refund can be submitted through our Contact D. Lux Way page.

D. Lux Way reserves the right to refuse returns that do not meet the requirements of this policy, subject to applicable law.