Frequently Asked Questions
Do you offer local delivery?
Yes! Same-day local delivery is available for eligible orders placed by 5:00 PM, subject to product and delivery availability.
Orders placed after 5:00 PM will be scheduled for delivered by the end of the next business day, subject to delivery availability.
Delivery availability is based on the customer’s location within our local delivery area. Please provide an accurate delivery address and working contact information when placing your order.
How does local pickup work?
Local pickup is available for eligible orders. Once your order is placed, pickup instructions will be provided after your order has been prepared and is ready for pickup.
Please allow up to one business day for your order to be packed and prepared. Please do not arrive for pickup until you have received confirmation that your order is ready.
Need your order sooner? Contact D. Lux Way before placing your order. If we’re able to accommodate an earlier pickup time, we’ll coordinate the pickup with you directly.
Do you ship orders?
Yes! We ship throughout the United States. Orders are generally processed within 1–3 business days. Shipping times vary depending on the carrier and shipping method selected.
How will I know when my order is ready for pickup?
You will receive confirmation from D. Lux Way when your order is ready. Please do not arrive for pickup before receiving confirmation.
Are D. Lux Way products beginner friendly?
Absolutely. One of our specialties is helping beginners get the supplies they need without having to purchase everything separately. Our beginner kits and bundles are designed to make getting started easier and more affordable.
What comes in the Beginner Nail Kit?
The exact contents are listed on the individual product page. Please review the product description before ordering, as kit contents and available options may change.
Do you sell products individually or only in bundles?
Both! D. Lux Way offers individual nail supplies as well as kits and bundles. Browse our Shop menu to find acrylic essentials, nail tips, brushes, tools, accessories, and beginner-friendly kits.
What if my nail drill or lamp doesn’t work?
Contact us within 14 days of purchase or delivery. Keep the original packaging, cords, attachments, and accessories. We may ask for a photo or video to help verify the issue. Please see our Returns & Refunds Policy for complete details.
What if my glue is dried out or I receive an expired, leaking, or damaged product?
Contact us as soon as possible. Please provide your order information and photos or video when applicable. Depending on the issue, we may provide a replacement, store credit, refund, or another appropriate resolution.
Can I return opened nail products?
Opened or used consumable and personal-use nail products are generally final sale for health, hygiene, and product-quality reasons. Exceptions may apply when an item was defective, damaged, expired, incorrect, or otherwise unusable when purchased. Please review our Returns & Refunds Policy.
Can I return a product because I changed my mind?
Eligible unused merchandise in its original condition and packaging may be returned within 14 days. Some products are final sale once opened or used.
What payment methods do you accept?
Available payment methods will be displayed during checkout. Payment must be completed or otherwise approved before an order is shipped, delivered, or released for pickup.
Can I change or cancel my order?
Contact us as soon as possible. We will try to accommodate changes or cancellations if the order has not already been prepared, shipped, or sent out for delivery. Changes cannot always be guaranteed.
How do I contact D. Lux Way?
Use our Contact D. Lux Way page for questions about products, orders, pickup, delivery, shipping, returns, or other concerns. We typically respond within 1 business day.